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Reply to Hotel Frederick in Boonville
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Sean Swift from Tulsa Ok on 10/29/2013 10:31:14 AM:
This hotel was very neat and well restored. Great jetted bath tub in the Queen Suite, nice breakfast, great common areas, good restaurant. We only had one hiccup. One of the service staff (Lynn at front desk) handled guest needs poorly. We asked to get our bikes out of a locked storage in basement. She acted like we were putting her out. She grabbed the keys, sighed, and waited impatiently while we got our bikes. It wasn't like she was busy at that time, it just appeared to be a huge bother for her to help us. Then another person in our party bought several items from gift shop area. When the guest asked for a bag to put her items in, Lynn refused saying "I don't have a bag. Then the guest asked for something to wrap her 5 items. Lynn gave her one piece of paper to wrap them in, the guest asked "Can I have more wrapping paper, Lynn said no. The guest said "I don't want to purchase the items then". Then Lynn gave her additional wrapping paper. Once again, Lynn wasn't busy, she just didn't seem to want to be helpful at all.
 
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