A friend and I were riding from Pilot Grove to St Charles. I had several flats along the way and just after we passed Augusta my tire finally gave way I was out of tubes and needed a new tire.
I called Katy Bike Rental and the woman who was running the Bike Shop was INCREDIBLY helpful. She offered to ride her bike with 3 new tubes and a new tire to meet my specifications 3 miles or so to where we were out of commission.
She showed up minutes later with all of the supplies plus a full floor jack and assisted us in changing the flat. (I am sorry not to mention her name but I couldn't read my notes when I got home.)
She went WAY out of her way to make our trip a much easier trip. She could have charged us almost anything for such service, but charged a very reasonable price and refused to accept a tip!
posted Jun 19 2017 4:30PM
- BB, Katy, TX
I bet anything that was Robin. She helped us on our trip when I mailed 2 sleeping bags to the Augusta post office. The plan was to pick them up the day of our camping at Klondike, but she knew they closed at 12:00, and picked them up for us and had the box waiting at the brewery on the trail! Fantastic customer service.
posted Jun 19 2017 7:48PM
- KC, Austin