Jenifer Garcia from St Louis, MO on 10/19/2017 12:34 PM:
I was riding the entire Katy Trail by myself & ended up w/ a flat tire, among other bike related issues that were above my level of expertise (which is basically zero, lol). I called BikeHermann after hours (on a Saturday!) & the OWNER answered the phone & volunteered to drive to me (since I was carless/bikless) to replace my tire as well as bring me a spare in the event I got another one. Now THAT'S service! He was friendly, professional & very fairly priced. In all honestly, I would've happily paid much, much more as I was really in a pickle. It's refreshing to see a business owner who is still passionate about their business & interested in providing good customer service.