Biker Chick 515 from Topeka, KS on 5/21/2021 11:30:10 AM:
I'm going to stick up for Cycling Dan too.
We have been planning our Memorial Day trip for months. Much of our trip was planned around wanting to camp ON THE RIVER at Cooper's Landing. We based mileage around that. Once I had the itinerary nailed down I made a reservation for a campsite on the river for Friday, May 28. Then I made our train reservations - well, couldn't get our bikes back on the train on Sunday so we had to push our itinerary back a day.
I called immediately after getting the reservation confirmation to see if I could change my camp reservation to Saturday night. The guy I talked to was in a big hurry, said it was no problem to change the reservation and he would send me a new confirmation. When I didn't get a new confirmation the next day I sent an e-mail to confirm. I received a response saying the reservation had been changed, but still never received a new confirmation.
Fast forward to today - after reading all of the comments about the new ownership, I got worried so I called and talked to Michael - guess what - NO RESERVATION CHANGE. I was willing to pay $40 to camp right on the river on a holiday weekend. I'm not willing to pay $30 to camp in a field next to a bunch of RVs w/no other amenities. So even though I have an e-mail saying that my reservation was changed, it's the other people who get to keep the waterfront site. Oh, of course Michael is willing to refund my money - how nice, since he knows there is no other option!
***UPDATE*** I want to say that Michael just called me back and they are taking responsibility for the mix-up. He is going to make it right by us, and even though it's not exactly what he had planned, I think it will be quite the experience. I will update when we return. This goes to show, a little bit of customer service and gratitude for the customer's business goes a long way. In today's economy, I doubt there are many small businesses who can afford to turn business away.