Reply to Katy trail B&B

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Reply to Katy trail B&B

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Buck from N.H. on 6/25/2019 6:01:21 AM:

After many months of planning an end to end ride in mid-June we decided to cancel because of approx. 100 miles of the trail being closed. My question is did anybody else have reservations at The Katy trail B&B in Rocheport and cancel and are still waiting for a refund? I received all my other refunds within 3 days and i'm still waiting for this buisness since June 4th. One E-mail and three phone calls and no reply from this B&B. Any info would be great. Thanks

Doug from Bluffton on 6/25/2019 6:56:07 AM:

I understand your concern but please try to be patient. The flood has been devastating to businesses along the trail and Rocheport was hit particularly hard. They might still be making repairs or even unable to access their property to evaluate the damage and/or their records.

Bill in Houston from Houston on 6/25/2019 8:17:57 AM:

Yeah, I was wondering if the B&B got water. I'm sure Merriwether's did...

Buck from N.H. on 6/25/2019 8:21:57 AM:

Hello Doug, I fully understand the situation out there, in fact i had reservations with you and cancelled and received a check back from you within 5 days.[thanks] But to not even get an e-mail or a return phone call back from this B&B is not acceptable. I'm trying to be patient but it has now been 15 business days since i cancelled and would have thought by now i would have seen a refund. Thanks

Rocheport Resident from Rocheport on 6/25/2019 12:10:00 PM:

Meriwether is high and dry. In fact, all of Rocheport was spared thanks to wonderful volunteers and sandbagging. Katy Trail B&B did not have water damage. All of the flooding was on the other side of the trail. Rocheport is completely open for business!

Marna from Boonville on 6/25/2019 2:02:17 PM:

Could your deposit have been 'non refundable'? Many times they are.

Buck from N.H. on 6/25/2019 5:20:08 PM:

We gave a 14 day notice and were told it would be a $15.00 cancellation fee which was fine with me but i'm still waiting for my balance of $199.96. That was on June4th. I know it takes about 3-5 business days for it to show up but it has now been 16 business days. This place will not answer my e-mails or return my phone calls. Not a good way to run a business.

Bill in Houston from Houston on 6/26/2019 9:32:51 AM:

Oh, good news, Rocheport Resident! Thanks!

Buck from N.H. on 6/27/2019 3:00:39 PM:

I finally heard back from The Katy trail B&B and said they were working on cancellation refunds. Thank you to them for at least getting back to me.

Katy junction B&B from Pilot Grove on 8/5/2019 2:17:47 PM:

at the Katy junction B&B in Pilot Grove Don't take credit cards or take a deposit Bikers like that idea. just cash or a Check.

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